Monthly Archives: September 2010

Promotional Pyramid: 3 tips to collect-the-dots

Good brands, messages and stories all depend on the same things: solid facts, compelling characters, engaging events and all the other bits that make up the life of a company or organization.

These are the dots that communications and PR professionals connect in the connect-the-dots of promotion and compelling storytelling.

(C) Brendon Shank 2010

Everything -- including your brand -- rests on a foundation of people, stats and facts.

But dots, unconnected and without context, are tough to recognize, gather and keep. A random data point now could be the crux of a successful story idea six months from now. Or a simple industry conference appearance could snowball into multiple media interviews.

In any case, all the little bits add up to stories, so they’re extremely valuable. Here are some tips for collecting the dots before you connect them:

  • Make a repository. Or multiple repositories. I collect them in an established messaging grid. Post-its and notes in Google Docs are good, too.
  • Share the wealth. Other people on your teams may be able use the raw information, too. In fact, they may see value in it that you don’t, so sharing access only increases the return on your investment.
  • Develop your sources. Opening the pipeline of information inside and outside your organization can only create a stronger foundation of compelling stories. And demonstrating how you turned these dots into marketing and PR gold encourages folks to do share their information even more.

So it starts here. The dots — on post-its, in meetings and in your head — get connected into narratives. Those stories, told well, communicate your messages and eventually change minds.

And as you change minds, you’ll find you’ve accomplished a lot of what you set out to do.

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Well Done: The It Gets Better Project gets it right

Now this is great storytelling with a cause.

And, while it looks super-organic, if you dissect it right, there’s a strategic structure here that puts many multi-million-dollar campaigns to shame.

  • Strategic goal: Reduce the number of suicides among gay, lesbian or bisexual students in middle & high school
  • Primary audience: Gay, lesbian or bisexual students  in middle & high school
  • Secondary audience: Friends and family of the above
  • Message: It gets better. Life is tough now, but there is a bright light at the end of the tunnel.
  • Story: Dan & Terry’s story is so compelling because it isn’t remarkable in a lot of ways. It just looks like regular life, led by two gay men. It’s accessible, but also seems like an unlikely outcome for many within their target audience.
  • Tactical: I love the video for its raw feel. It’s just Dan, Terry and pictures of their family. There’s a temptation to over-produce videos, but it often detracts from the storyline. The microphone in the frame and the cafe/bar setting are nice reinforcements of the real, accessible tone. And the use of YouTube is a great way to maximize return on investment (read: it’s free) and measure results (comments, number of views).

Granted, Dan is Dan Savage of the syndicated “Savage Love” column, so he’s not an unknown. And this is just one part of the It Gets Better Project. So they have that going for them.

But it’s still a great model for any organization who wants to change the world through compelling stories.

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The Promotional Pyramid: Good Storytelling (or “Why I Can’t Get Young MC and the Fresh Prince Out of My Head”)

As summer wrapped up last weekend, I listened to Will Smith’s old school rap jam, “Summertime” one last time. And as I sang along, I was only a little surprised that I knew every last word to the song (I suspect I’m not alone here).

Young MC: Narrative Genius

It made me think about other old school rap hits and how I knew the lyrics to them, too. Warren G’s “Regulators” and Young MC’s “Principal’s Office” and “Bust a Move” were at the top of the list.

While the musical merits of each may be up for debate, they have one thing in common – the same thing that keeps their lyrics in my head for 20-plus years: a compelling narrative.

Each song tells a story, one that brings the listener along for the ride. Those stories are the root of the songs’ widespread popularity and longevity.

Good stories spread and stay around for a while. That’s the goal of strong communications programs: to tell compelling stories that illustrate their messages.

People don’t tell messages. People tell stories.

(C) Brendon Shank 2010

Stories: How Messages Find a Receptive Audience

In the Promotional Pyramid, stories are the layer between messages – the abstractions that convey the brand – and the people, places, events and facts that form the raw materials for stories. It’s up to PR and communications professionals to connect the dots of the people, places, events, raw data and other information and create stories that change minds.

After all, that’s what Young MC did, prompting thousands of  high school boys in 1989 to bust a move — probably to mixed results.

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