Tagged with storytelling

Twitter fumble: how would you own it?

Two weeks ago, sports columnist/ blogger icon Bill Simmons leaked information about the potential for an NFL player to be traded from one team to another.

Simmons' Tweeta-Culpa

In his usual 15,000-words-or-less style, he recounts what he did and how he recovered in an article last week. I was impressed by his ability to provide the full story — one that wraps up all the loose ends by simultaneously admitting his error and demonstrates that it wasn’t a deliberate leak.

It’s a good — albeit long — model for any individual, company or organization that finds itself under the public microscope for human error. And it illustrates the increased potential for that error in just a few keystrokes.

Also, I really liked his take on what good reporters do. It applies equally to PR staff:

“The best reporters maintain relationships, avoid agendas, craft good narratives, never stop cultivating new sources and — occasionally — break news simply because it’s an outcome of being good at their jobs.”

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Not-great moments in owning your… stuff

Yesterday, a political campaign was outed for recruiting actors to play “just-folks” voters in an upcoming ad.

Of course, being a political campaign, the reaction was swift and vengeful. But for companies and nonprofits alike, the repercussions are a potent reminder about the super-transparent times we live in.

Starting a campaign that features people who are like your customers? Use real customers.

It’s that simple. The days of skating on stock photography and blind testimonials are over. You’re better off doing the digging yourself and presenting real, authentic narratives than presenting a bland (at best), inauthentic or misleading (at worst) message.

And — as in the case of the political campaign — sometimes, taking the easy route can damage the credibility you’re working so hard to build.

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Promotional Pyramid: 3 tips to collect-the-dots

Good brands, messages and stories all depend on the same things: solid facts, compelling characters, engaging events and all the other bits that make up the life of a company or organization.

These are the dots that communications and PR professionals connect in the connect-the-dots of promotion and compelling storytelling.

(C) Brendon Shank 2010

Everything -- including your brand -- rests on a foundation of people, stats and facts.

But dots, unconnected and without context, are tough to recognize, gather and keep. A random data point now could be the crux of a successful story idea six months from now. Or a simple industry conference appearance could snowball into multiple media interviews.

In any case, all the little bits add up to stories, so they’re extremely valuable. Here are some tips for collecting the dots before you connect them:

  • Make a repository. Or multiple repositories. I collect them in an established messaging grid. Post-its and notes in Google Docs are good, too.
  • Share the wealth. Other people on your teams may be able use the raw information, too. In fact, they may see value in it that you don’t, so sharing access only increases the return on your investment.
  • Develop your sources. Opening the pipeline of information inside and outside your organization can only create a stronger foundation of compelling stories. And demonstrating how you turned these dots into marketing and PR gold encourages folks to do share their information even more.

So it starts here. The dots — on post-its, in meetings and in your head — get connected into narratives. Those stories, told well, communicate your messages and eventually change minds.

And as you change minds, you’ll find you’ve accomplished a lot of what you set out to do.

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