Tag Archives: strategy

Changing your logo? How to avoid logo panic

Logos change. It’s a fact of marketing. But every time they do, consumers and the media ready the pitchforks and light the torches.

Starbucks unveiled a new logo yesterday and the backlash has already started.

And a few months ago, the Gap revamped its decades-old logo. And then they promptly switched it back after public outcry about the change, along with a major corporate mea culpa.

Around the same time, technology blog TechCrunch was about to present 50 TechCrunch logos over 50 days, but stopped on day two because social media site Reddit just did the exact same thing a few weeks prior.

The furor over designing or re-designing a logo can be overwhelming. It’s understandable. Logos are accessible and ubiquitous and everybody has an opinion.  As comedian Stan Freberg wrote in a song 50 years ago, “everybody wants to be an art director.”

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Lucky #30?

A century ago, Philadelphia department store magnate John Wanamaker was once quoted saying: “Half the money I spend on advertising is wasted; the trouble is I don’t know which half.”

That occurred to me yesterday, when my blog post about distributing press releases was featured on WordPress.com’s “Freshly Pressed” site and as the featured post on WordPress.com’s Media site.

My trophy for the week: A featured post on the WordPress Media Tag site.

The fact is, despite all our modern audience targeting and measuring, Mr. Wanamaker still has a point. That blog post — the 30th on my blog — wasn’t discernibly different than my others, it just happened to grab the attention of the right people at the right time.

The same can go for an ad that finally strikes a chord with your target audience. Or a press story that finds a life of its own and spreads through media. Or an online video that’s so successful that it spurs dozens more from celebrities and the president.

To me, Wanamaker’s quote isn’t about luck or frustration. It’s about perseverance in marketing.

Marketing is about a dialogue with people. People — and the things that affect them — are unpredictable, so it’s up to marketing and PR people to learn, tweak and persevere.

Giving up or reducing efforts only ensures that both halves of your marketing efforts will be wasted.

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4 strategies for PR & marketing on a shoestring budget

Last week, I led a two-day course on media and advocacy for Delaware nonprofits. Like I do with any course, I started by asking, “what do you want to take away from this class?”

For marketing execs, "shoestring budget" often means "pull yourself up by your bootstraps."

I got lots of good responses. And a perennial favorite surfaced: “what kind of marketing & PR activities can I do on a shoestring budget?”

It’s a fair question, as lots of organizations have a lot to accomplish and don’t have nearly enough budget to get it all done.

While there’s no silver bullet — no single low-investment, high-return tactic that works for everybody — I always recommend starting with some strategic thinking.

It sounds all lofty and pie-in-the-sky, but 60 minutes of critical thinking will prioritize audiences and marketing activities that generate the highest return for low-investment, which is the same thing as “doing the best you can with a shoestring budget.”

  1. Thin-slice your audience. Reaching out to the “general public” is very, very expensive. Creating audience segments that you’re comfortable with is important because it lets you prioritize them and think about how to reach them. Can you put a face and name to your audience? Can you imagine them all in one room? Then you’re getting close to having a dialogue with them.
  2. Compare tactics side-by-side. Take a look at your options based on return on investment (ROI). Make a grid with three columns. In the first, list your options for marketing and PR activities. In the next, list the anticipated return for each. In the third, list the anticipated investment of both effort and resources for each activity. This 15-minute activity has saved my clients — and many others — thousands of dollars.
  3. Measure. For my money, it doesn’t matter exactly what you’re measuring, as long as you’re measuring something (press hits, Facebook engagement, event attendees, website visits). Those early results help tell measure progress and tell a compelling story to your stakeholders about successes & challenges.
  4. Stick with it. Marketing and PR is about building relationships and trust: with your audiences, with media, with your skeptical boss, etc. Relationships take time to develop; starting and stopping marketing and PR is not only a low-ROI way to do business, it jeopardizes valuable relationships.

Truth be told, it’s an instructive exercise for marketing programs of all stripes — for budgets from one dollar to 5 million. The results may surprise you and achieve your goals more efficiently than ever.

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